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Cookies From Scratch.com Shipping/Policies

Our Homemade Cookie Pride

Thank you for shopping with Cookies From Scratch.com. We surely appreciate you shopping with us.  When it comes to our cookie gifts, we couldn't do our love of baking if it wasn't for your business. We are committed to selling the best possible cookie gifts while giving the friendliest customer service in the industry. For personal order assistance, product questions, or price quotations, contact our knowledgeable customer staff today.

  • All of our freshly baked cookies are packaged and sealed after baking.
  • Orders are not packaged until the day they ship out, therefore you are receiving only the freshest products possible.
  • We reserve the right to substitute items of equal or greater value if necessary.
  • All cookies are hand made as close as possible to the order weight.

SHIPPING:

In the Continental United States, all items are shipped via USPS (United States Post Office). Our Cookie Bakery is located in the Midwest. So time in transit from the South East area in Wisconsin to the 48 contiguous United States PRIORITY MAIL is typically no more than 2 to 10 working days after the order has been baked and shipped from our bakery.

  • We are not responsible for delayed, damaged, stolen or returned to sender order shipments.

EXPRESS USPS SHIPPING:

When placing your order you may select an express service, 1 - 2 days. (EXPRESS USPS SHIPPING INCLUDES AND REQUIRES A SIGNITURE UPON RECEIVING) A Many times orders placed before 8 am Central Standard Time on a business day express shipment will occur the same day. If you are under a deadline please contact us at 1-414-355-9501 to verify production time.

TURNAROUND TIME:

We ship 80% of orders within 24 - 48 business hours. If an item is out of stock and will not be available within 3 days, we notify you of the delay via email or phone. Custom orders could delay shipment within the above time frame. PLEASE NOTE: Christmas time is very busy. It's recommended to order early. Christmas orders sometimes  can experience delays. If you are under a deadline please contact us at 1-414-355-9501 to verify production time.

SHIPMENTS TO ALASKA, HAWAII, CANADA AND OTHER COUNTRIES FROM UNITED STATES:

Items shipping to Alaska, Hawaii, Canada and all other Countries will cost more and customers will be notified of additional shipping charges via email or phone before the order is processed. Only upon customer's approval of the shipping charges, will the order proceed.

CANCELLATION OF ORDER:

After placing an order, all cancellations must be approved by Cookies From Scratch.com. If you need to cancel an order, please contact us immediately. Orders already shipped or in production may not be eligible for cancellation.

BACK ORDERS:

Occasionally we will experience a delay in shipping a particular item. You will be given notification within 3 days of the backorder and of when you can expect the back ordered items to be shipped.

ACCEPTED METHODS OF PAYMENT:

We accept payments via Visa, Master Card and Discover.

SALES TAX:

All orders shipped in WI will subject to applicable sales tax. Orders not shipped to Wisconsin may or may not be subject to sales tax depending on current laws.

PRIVACY:

What information do we collect?

We collect information from you when you register on our site, place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

HOW DO WE PROTECT:

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. 

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our web site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

ONLINE PRIVACY POLICY ONLY:

This online privacy policy applies only to information collected through our web site and not to information collected offline.

YOUR CONSENT:

By using our site, you consent to our shipping/privacy policys.

CHANGES TO OUR PRIVACY POLICY:

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 10/19/14.

CONTACT US:

If there are any questions regarding our policies you may contact us using the information below.

Cookies From Scratch.com
427 Yorkshire Drive
Colgate , WI 53017
USA